Adriana Thiele has over 14 years working with volunteers and frontline staff in museums and social services organizations. She has presented at various conferences on front line staff management, developed volunteer programs and regularly trains staff to work with volunteers. More recently, she has been working with the volunteer management team, at The Salvation Army, to get the San Diego Regional Office certified as a Service Enterprise site. Adriana has been working at The Salvation Army for the past two years where she works with a diverse audience focusing on volunteer recruitment, onboarding and staff coaching. Prior to working at The Salvation Army, Adriana worked in volunteer management at The Museum of Man and The San Diego Humane Society and a variety of museums in the San Francisco Bay Area. Adriana holds a Bachelor of Arts in Art History and a Master of Arts in Museum Studies.