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Class Description

Course Name: Resolving Workplace Conflict Full Day Workshop
Course Category: Human Resource Development,
Organizational & Leadership Development
Class Date: 6/24/2019
Class Start Time: 9:00 AM
Class End Time: 4:00 PM
Public Price: $195.00
Member Price: $145.00
Sweet Deal: $95.00
Trainer: Zoe Hayman
Location: Nonprofit Management Solutions
Course Overview: In this Interactive 1-day workshop, you will explore your relationship to conflict, the 5 conflict styles (including how to manage them together on a team), and how to transform conflict from hassle to opportunity. Learn to mediate conflicts from any position, and how to be more effective when you are in conflict. Develop skills to facilitate an effective conflict resolution process through mediation. Practice implementing mediation skills you can put to use immediately. Topics Include: * The critical role of a neutral mediator * Evaluating your relationship with conflict * Understanding the 5 conflict styles using the Thomas-Kilman Conflict Mode Instrument and assess your own dominant style * Stages of mediation: Opening Statements, Uninterrupted Time, The Exchange, Building Agreement, Written Agreement, and Closing Statements * Practicum and implementation of skills