||Description: Effective team members address conflict promptly to avoid the perceived negative impact of unresolved conflict on productivity. They demonstrate emotional control and seek first to understand the other person’s point of view and remains calm in challenging situations. In this workshop, participants:
? Self-assess common approaches to handing conflict.
? Reflect on personal challenges and barriers to resolving conflict.
? Define conflict.
? Identify sources of sources of conflict and techniques to manage conflict.
? Develop an action plan for resolving conflict.
Who should attend: Individual Contributors, Emerging Managers, and Managers
This workshop is one of ten workshops included in the Mindful Manager Certificate Program.
Required: Common Approaches to Handling Conflict Assessment
Recommended Reading: “Crucial Conversations” by Patterson, Grenny, McMillan, Switzler; “Gandhi’s Way” by Juergensmeyer